Easy Simply Guide
Upgrade the Firmware
Determine the Model and Version
Step 1. On your Cisco IP Phone, press the Applications button.
Step 3. Choose Product information and press the Select softkey.
Step 4. Take note of the Product name. This is the model number of your phone.
Note: In this example, the Product name is CP-6841-3PCC.
Note: In this example, the Hardware version is 1.
You now have determined the model and version of your Cisco IP phone 6800 series with multiplatform firmware.
Download the Latest Firmware
Step 1. On your computer, open a web browser and go to the Cisco website. Click on the MENU tab at the top left of the screen.
Step 2. Choose Support & Downloads > Products & Downloads > Select a product.
Step 3. Begin to type the name of the series of phone and a drop-down menu will populate. Select IP phone 6800 series with multiplatform firmware.
Step 5. Click the Downloads tab and select the download icon.
Note: If you are several updates behind, you may need to update versions that precede the latest release first.
Step 6. Click to read the Cisco End User License Agreement link and then click Accept License Agreement.
Step 7. Extract the downloaded file, usually located in the Downloads folder, using an unzip tool if the file ends in .zip. Take note of the location where the file is extracted.
Upgrade the Firmware
Step 1. On your IP Phone, determine its IP address by pressing the Applications button.
Step 3. Navigate to Network status and press the Select softkey.
Step 4. Look for the IP address and take note of it. In this example, the IP address is 192.168.1.102.
Step 5. On your computer, launch a browser and enter the following format in the Address bar:
http://<phone_ip>/admin/upgrade?<schema>://<serv_ip[:port]>/filename then press the Enter key.
http://192.168.1.102/admin/upgrade?tftp://192.168.1.101/sip68xx.11-2-3MPP-398.loads is entered in the address bar.
Note: In this example, the file has been saved in a TFTP server with the IP address 192.168.1.101.
For more information on how to use a TFTP server with IP phones, click here
For basic information on using a TFTP server, click here.
IMPORTANT: Make sure that your IP phone and the computer you are using are both connected to the same network.
Step 6. Wait for the phone to finish upgrading.
Note: The phone may restart a couple of times while the firmware is upgrading. Do not power down the phone while the firmware upgrade process is in progress.
Verify the Firmware Version
Step 1. Press the Applications button.
Step 4. Check the Software version area and verify that the software you downloaded is now on the phone.
You now have successfully upgraded the firmware on your Cisco IP phone 6800 series with multiplatform firmware.